One of my tasks today was to teach some staff at a client organization some email skills. All of these staff have worked at this place for years, and used email in their day to day professional work. I had imagined certain tips and tricks that I could offer to them, even demonstrate, to help them use their email to better accomplish their tasks and organize their workflow.
I had not imagined that the most significant teaching moment of the day would be informing two of them that their email program had an address book!, which could keep track of people’s email addresses, and using it could greatly improve their ease of sending emails to people!
Part of me just thinks “What?!” and “huh!” and “How do you function in your job?”
And part of me realizes this is a teaching moment for Les – the best lesson may not be what the teacher planned, but what the student needs.
